House Rules

Altytude Fitness Limited, trading as Altytude Fitness

Last updated: August 2026

How we keep the studio safe, fair and worth showing up to. Most of it is common sense. The bits that are not, we have put down so everyone knows where they stand.

Before Your Class

• First time in: book your Check-Up and Studio Induction at reception. You do these before your first class, not on the day.
• Arrive ten minutes before class start. Late arrivals miss the warm up and miss the safe start to the work.
• Sign in at reception so the coach knows you are on the floor.
• Grab a towel on your way through. We provide a fresh towel for every session.
• Bring a water bottle. Tap is fine. Reusable is better.
• Train in clean indoor trainers. Outdoor running shoes are fine if they are dry and clean.
• Sports kit on the floor. Tops stay on, for everyone.

Parking

• Two hours free parking at the Stamford Quarter car park while you train. One car or motorcycle per member.
• Validate your reg at the machine in the studio every single visit. No validation means no free parking and you risk a parking charge.
• Spaces are first come first served, so leave yourself a little margin at peak times.
• Park in the marked bays and keep pavements, paths and roadways clear.
• The free parking is for your time in the studio, not for errands before or after.
• Member parking is a privilege the whole community shares. Misuse puts it at risk for everyone, so we enforce these rules and will withdraw parking from anyone taking liberties.

In the Studio

Altytude Fitness runs one format, three zones, four workouts (Strength, Power, Endurance, Hybrid). Twelve spots per zone, thirty six spots per class.

Treads

• Treadmills run at one per cent incline minimum. Always.
• Your paces are on the screen. Go for what works for you on the day.
• Step off using the side rails, not the belt. Slow the belt before you step.
• Wipe the console down at the end of your block.

Strength

• Bench, dumbbells, kettlebells, sandbags, TRX and body weight. Nothing else on the floor.
• Work at your pace through the circuit. Take rest when you need it.
• Return weights to the rack. Lighter at the front.
• Wipe the bench down at the end of your block.

Erg

• Rowers, skis and bikes.
• Follow the targets on the screen. The coach will adjust them with you.
• Equipment back where you found it.
• Wipe the ergs and any handles down at the end of your block.

Coaches and Programming

• The work on the screen is the work. The coach calls the time, the form cues and the adjustments.
• If you are carrying an injury, tell the coach before the warm up. They will route you through the zones and adjust the work.
• If you are pregnant, postnatal, returning from surgery or new to training, please tell the coach.
• Follow the coach’s instruction. If you are asked to stop, modify or step off something, please do.

Kit and Personal Items

• Phones on silent on the floor.
• No filming. No photos of other members. Selfies are fine at reception, never on the floor and never in the changing rooms.
• Headphones are not needed. We play the music. The coach calls the work.

Booking and Attendance

• Book through the app or at reception.
• Booking windows vary by tier. Founders Club opens nine days ahead, Active Pro eight, Active seven. Next Gen mirrors the parent.
• Cancel a booking at least eight hours before class start to free the spot for someone on the waitlist. We do not charge for cancellations made in time.
• A ten minute hard late cut off applies. If you arrive more than ten minutes after class start, the coach may not let you on the floor.
• No-show on a full class three times in any rolling thirty day period: your booking is suspended for seven days.

Code of Conduct

• Respect every member, coach, guest, supplier and team member. Different bodies, different backgrounds, different goals, same door.
• No harassment, discrimination, intimidating behaviour or abuse, verbal or physical. Zero tolerance.
• Hold the door for the person behind you. Make space for the person beside you.
• No alcohol on the premises except at organised studio socials and never on the training floor. No recreational drugs. No training under the influence of either.
• No coaching other members unless that is your job here. If someone asks for a tip, point them to a coach.
• Conversations on the floor stay short and friendly. The work comes first.
• If something is not okay, tell a coach or the manager on duty. We will sort it.

Photos, Video and Social Media

• Altytude Fitness takes photos and short video for social media and marketing. We will not post your image without your written consent. There is a separate consent form at sign up.
• You can withdraw consent at any time by writing to hi@altytude.fitness. We will take reasonable steps to remove existing public material.
• Members may take selfies, not photos of other members. Filming other people training is not OK.
• No photography of any kind in the changing rooms or wet areas. Ever.

After your Class

• Wipe your station down with the sanitiser provided.
• Return weights, kettlebells, sandbags and any other kit to where they belong.
• Drop your towel in the laundry basket on your way out.
• Take your water bottle and personal items.
• Lockers are cleared at the end of every day. Anything left becomes lost property.

Lockers and Personal Property

• Lockers are free for the duration of your class.
• Altytude Fitness is not responsible for items left outside lockers, or for valuables in lockers in the event of theft. We recommend you do not bring valuables to the studio.
• Lost property is held for fourteen days. Unclaimed items are donated locally.

Visitors and Guests

• Members may bring a guest at the twenty pound member guest rate, against the standard twenty five pound single class, subject to availability. Founders Club: four free guest passes per year.
• Guests aged eighteen or over only on adult tiers. Under eighteen: see Next Gen.
• Every guest completes a PAR-Q and signs a Waiver before training.
• Members are responsible for their guest’s compliance with these rules.

Next Gen (13 to 17)

• Linked to a paying Active, Active Pro or Founders Club parent.
• Aged thirteen to fifteen: booked into and training in the same class as the parent.
• Aged sixteen or seventeen: any class on the timetable with the parent, or training solo with a coach holding an enhanced DBS check.
• Parent or guardian signs the PAR-Q, the Waiver and the standalone photo and social media consent form on the young person’s behalf.
• Safeguarding policy applies. Designated Safeguarding Lead contact at reception.

Health and Safety

• AED on site. At least one first aid trained team member on shift during opening hours.
• Tell us if you do not feel well in a class. Stepping off is the right call.
• Do not train if you are ill. Rest is part of the work.
• Coaches may stop you on the floor for safety. Please listen.

Complaints

• We will not get everything right. If something is off, please tell us so we can fix it.
• Speak to a coach or the manager on duty first. Most things sort out in a five minute conversation.
• If not, write to hi@altytude.fitness. We respond in writing within seven days.
• If you are still unhappy with our response, you can escalate to a UK Alternative Dispute Resolution provider, details on request.

Refusal and Termination

• Altytude Fitness may refuse entry on safety or conduct grounds.
• Serious or repeated breach of these rules can result in suspension or termination of membership, in line with the membership agreement.
• Safeguarding concerns, harassment and threatening behaviour trigger immediate suspension while we look into it.

Updates

These rules may be updated from time to time. The current version is always on this page and at reception. Material changes will be communicated by email to members.

AltyTude Fitness Limited. Company number 17211058. Registered office: 101 New Cavendish Street, London W1W 6XH. Trading address: 4C George Street, Altrincham WA14 1RJ. hi@altytude.fitness.